Toy for cats
Free shipping 48h
Premium material
Cash on delivery
SHIPPING COMPANY 48H
Delivered with an illustrated user manual.
Right after placing your order, you’ll receive an SMS confirming we received it.
The message will also include a link to cancel your order if you change your mind.
If the address is incorrect, you’ll receive a link to update it.
Orders are delivered within 48 to 72 hours after shipping.
If you’re not home during delivery, we’ll contact you to schedule a new attempt.
⚠️ Note: If you chose to pay by card, order processing might take a bit longer.
Please prepare the exact amount, as the courier might not have change.
It is essential to be reachable by phone and present at home on the delivery day.
You will have two delivery attempts. After that, the package will be returned.
You have 15 days from receipt to report any manufacturing defect (though very rare).
Just send us:
– a photo and video clearly showing the issue
– to: contact@velunapets.com
Once confirmed, we’ll send you a replacement free of charge.
Our customer service team is available at:
contact@velunapets.com
We reply within 12 business hours. Your satisfaction is our priority.
Gabriela and our team are available from Monday to Friday, 9:00 AM to 5:00 PM, to answer all your questions and ensure the best possible experience. Your satisfaction is our priority.
Our delivery team will deliver your order within 48 to 72 hours, and we offer the Cash on Delivery option: you pay only upon delivery!
Convenient, safe, and hassle-free — just the way we like it at VelunaPetshop
